Customer Service with Italian - Sales Support

Job Description Are you looking for a remote job where you can grow and a company that valuates your experience and effort every day' then we are a match We are looking for Italian speaking colleagues passionate about providing support in After Sales as well as customer engagement for a world-famous automotive brand. What you will do - Decide if calls need immediate attention' transfer' or follow-up' - Understand each customer's needs from the provided info' - Collect and update all necessary details in the database' - Use your empathy to guide customers through technical issues' - Escalate concerns and clearly explain company policies to customers' - Liaise with customers and prospects to promote products' identify purchase opportunities' and explore how our other products or services can provide additional benefits. What we offer you - A fulltime contract' - We pay an attractive salary and provide a bonus scheme' - Fully paid induction training' - On top of that we offer: life insurance' private medical healthcare' foreign language classes' personal sports card' flexible benefits platform and provide a referral program that will allow you to earn extra bonus. - A remote work model (on-site attendance - approximately 2 days/month)' - From your first day you'll have access to development programs and world-class training opportunities for your personal requirement to develop yourself. What we expect from you - Willingness to interact with customers and provide them with an excellent customer experience' - C2/C1 level of Italian (assessed by an external provider) and at least B2 in English' - Availability for training of up to 4 weeks: Monday to Friday' 9.00am - 5.15pm' - Flexible working hours after the training period: shifts between 07.00am and 11.00pm' from Monday to Sunday' a proportion of mandatory night shifts from 11.00pm to 7.15am are no challenge for you' - Customer orientation and at least 1 year of working experience in sales or distribution. Why Conduent? - Conduent is certified as a Most Loved Workplace. Our culture is driven by respect' cooperation and a positive vision of the future. Many of our employees build their careers with us: - Over 25% of our employees have been with us for 5 years or more. - Around 70% of our team leader positions are filled from our own talent pool. - Research shows that 75% of our employees feel at home at Conduent. Interested? Join Conduent and become part of our team. Apply now via the application button. About Us Through our dedicated associates' Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive' make a difference and be part of a culture where individuality is noticed and valued every day. About the Team Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race' color' creed' religion' ancestry' national origin' age' gender identity' gender expression' sex/gender' marital status' sexual orientation' physical or mental disability' medical condition' use of a guide dog or service animal' military/veteran status' citizenship status' basis of genetic information' or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link' completing the accommodation request form' and submitting the request by using the ", Submit", button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates' their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs' we DO require that you provide us with your vaccination status' where legally permissible. Providing this information is a requirement of your employment at Conduent.