Customer Support or Content Moderator for Social Media Platform (Italian speaker)

Do you like to work in a city known for its café culture and have a passion for customer service or content moderation? Are you ready to work within social media? Then continue reading Tasks Your responsibilities and impact as a: Customer Service Specialist: - Providing the best possible answers and solutions to questions and concerns from customers of the Italian market over the phone' via email or social media - Supplying customers with the necessary information and solving any issues - Following up of issues if needed Content Moderator: - Validating all written content for a social media platform' confirming its accuracy and quality - Having the opportunity to share your ideas' in order to improve the quality of our work - Being part of a team that makes the world's information more accessible and useful - Becoming an expert in the advertisement content and giving the best advice to confirm its accuracy and quality Requirements Skills' qualifications and interests you need to succeed in this role: - A native level of Italian and at least a B2 level of English - Passion for customer service' content moderation' or technical support - Knowledge of the value and impact that a good customer experience can create - Being an attentive listener' comfortable and skilful at communicating with people - Being energetic' innovative and working proactively at a fast pace - Excitement about intercultural communication and committed to a longer stay in Portugal - Living in or willing to relocate to Lisbon for an international career and life experience - Having a valid Portuguese work permit or a nationality that allows you to work in an EU-country Benefits What is in it for you? - Type of contract: Unfixed term contract' 30 days probation period - Working hours: full time (40h/week)' shifts 24/7 Monday to Sunday - Salary conditions: 1050 € gross/month performance based bonus 120 € from 4th full month - Help with acquiring the NIF and SSN - If you are relocating to Portugal' relocation package of 360 euros per month for the first three months can be applied - Paid professional training - Fun and engaging company-wide initiatives - Excellent work culture What should you expect from living in Lisbon? - A colorful city view and a rich cultural history - Pros of living in a European capital on a budget - Delicious Portuguese cuisine and famous cafe culture - Friendly people' good vibes and a happy-go-lucky urban life - Warm climate all year and a sunny beach life next to the Atlantic - A large English-speaking local community and international environment Your Future Company: Your future company is a global leader in the BPO industry. With 170'000 employees across the globe' you will be member of a team behind the best experiences for 750 of the world's leading and digital-first brands. The innovative solutions' technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter. Apply now and enjoy a personalized recruitment process where diversity is not a Buzzword because it's normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job. hiring jobopening applynow