Strategist Account Executive (00s16s)

Services General Management is accountable for the company’s financial performance and client business outcomes. Manages client relationships and acts as a trusted advisor, thought leader and general manager to grow the business through sales. Develops a client-centered agenda (plan), improves the financial quality of the account[s] (grow), harnesses innovations to meet contractual commitments (deliver) and provides the leadership that aligns teams and holds members accountable for results (lead). Provides pan-company leadership working across the company and with customers as one unified company account team (lead). Use of this job family is restricted: must own an account, sub-region/region P & L. (Note: The Account Executive has ultimate responsibility for the account. A leader that manages a portion of a large account is referred to as an Account Manager and reports directly or matrixed to an Account Executive.)

Responsibilities:

• Delivers Account Business Plan (ABP), Account Financial Plan (AFP), and Account Operating Plan (AOP).
• Leads, coordinates, and manages the long-term, consultative, C- suite client relationship to become the client's trusted advisor.
• Establishes and manages, a program to achieve client service excellence.
• Presents pan-company portfolio.
• Meets or exceeds financial commitments.
• Exercises responsibility for growing the company's year over year share of wallet and shareholder return.
• Delivers technological and service delivery innovations that reduce costs and delight customers.
• Delivers on the company's contractual commitments, technical or process innovations, reduces costs and delight customers.
• Enforces a change management mechanism for requests outside the agreed scope.
• Ensures a strong governance framework and meeting cadence within the company and between the company and the customers.
• Leads all employees who provide services to the client, either directly or indirectly.

Education and Experience Required:

• Bachelor's Degree or equivalent, MBA or equivalent preferred 12 plus years experience in account leadership roles such as sales, delivery or business management.
• Experience working in a matrixed environment.
• Experience in IT industry required and vertical industry preferred.
• P & L, sales and risk management skills required.

Knowledge and Skills:

• General Management Skills.
• Consultative sales skills Financial Acumen.
• Knowledge of IT Industry, including trends and competitors In depth knowledge of vertical industry.
• Change Management skills.
• Strong communication skills.

LI-DNI