Customer Service Representative with Italian

At Medtronic you can begin a life-long career of exploration and innovation' while helping champion healthcare access and equity for all. You'll lead with purpose' breaking down barriers to innovation in a more connected' compassionate world. A Day in the Life Do you get up every morning wondering what your dynamic day will bring' working with different cultures in a fast-paced environment? Do you enjoy providing the best customer experience' working in an international team with other specialists? Join Medtronic Medtronic is working to improve how healthcare addresses the needs of more people' in more ways and in more places around the world. As one company' we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and be part of our commitment to the health of others. The successful candidate will work in hybrid work environment - 2 days in the Warsaw office and 3 days from home Responsibilities may include the following and other duties may be assigned: - Entering direct patient orders related for Diabetes division. - Monitoring of blocked orders and ensuring block lifting in a timely manner to enable prompt product shipment and invoicing. - Handling queries and maintaining smooth ongoing communication with internal partners (Regional Office' Sales Force' Order to Deliver Team' Order Entry Lab' Pricing Team' Inventory' Order Entry Factory' Returns Factory and Disputes Factory) via Outlook or SAP CIC. - Handling reports &, performing follow-up actions for open orders at agreed frequency and accuracy - Working in SAP ECC &, CIC environment. - Sending documentation (delivery notes' proof of deliveries' invoices) to the customers - Tracing shipments and interacting with the shipping department to ensure timely deliveries take place. Required Knowledge and Experience: - At least B2 level in Italian and English - Detailed-oriented and quality-focused - Adapting well to dynamic work environment - Displaying the can-do attitude and interest in continuous process improvement - Able to work with under time constraints - Experience in working on SAP (ECC' CIC) - Experience in the Customer Service area Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position' but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits &, Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits' resources' and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain' restore health' and extend life - unites a global team of 90'000 passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&, D lab' to the factory floor' to the conference room' every one of us experiments' creates' builds' improves and solves. We have the talent' diverse perspectives' and guts to engineer the extraordinary. Learn more about our business' mission' and our commitment to diversity here