Italian-Speaking Customer Experience Specialist

  • Rovigo
  • Career Renew
Career Renew is recruiting for one of its clients an Italian-Speaking Customer Experience Specialist - onsite position in Bucharest' Romania. Key Accountabilities: - Be the beacon of exceptional service' illuminating every customer interaction with warmth and expertise across various communication channels-phone calls' emails' and social media platforms. - Join our vibrant Contact Center team' where you'll effortlessly navigate customer requests' from booking inquiries to seamless reservation changes and everything in between' ensuring unparalleled satisfaction at every turn. - Communicating with customers through various channels in Italian and English - Responding promptly to customer inquiries - Maintaining a positive' empathic and professional attitude towards customers at all times - Ensure customer satisfaction and provide professional customer support Requirements - Proficient writing and speaking skills in Italian (C1 level) are essential' with English proficiency required at a B2 level. - Prior experience in an international airline environment/operations is advantageous but not mandatory. - Familiarity with booking systems like Amadeus' Galileo' or Sabre is a plus. - Specialized skills including effective communication and customer service' with experience in BPO/contact centers being beneficial. - Graduates in any discipline or undergraduates are welcome. - Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution. - Proficiency in Microsoft Office and Outlook. - Willingness to work in a contact center environment. (full time Work from Office)