IT Technician

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve. Job responsibilities -Provide support that consistently meets or exceeds Customer expectations; -Determine and recommend which products or services best fit the customers' needs; -Identify, analyze, and repair product failures. Order and replace parts as needed; -Support and maintain user account information including rights, security and systems groups; -Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary; -Provide troubleshooting and problem resolution support for all network devices; -Coordinate with third-party vendors to resolve hardware and software problems, as required; -Receive and resolve hardware or software related issues from Tiers 2 and 3 when break-fix is necessary to solve an issue at location/onsite; -Interface with hardware and software vendors for planning and problem resolution; -Interface with manufacturers and third-party vendors for technical assistance; -Execute the installation of PCs, peripherals and LAN-based equipment; -Assist with setting up security, file access and other administrative procedures associated with moves; -Move workstations, peripherals and telecommunications equipment, as required; -Order, receive and provide all required equipment, materials and third party vendor services to implement IMAC's,; -Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's, -Test completed IMAC's and verify acceptance by end user, -Document changes to inventory use and configuration, -AV and Conference support with software such as Webex, Skype for Business, Zoom etc. What we offer -Competitive salary with 14 installments/year and meal vouchers. -Special referral bonuses for recommending your friends; -Possibility to following trainings via Stefanini University, IT and soft skills training provided by our specialists. -Opportunities for professional development in a stable multinational environment. -Exposure to an international environment as part of a multicultural team spread across Europe. What's next: It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at *testo nascosto* and we'll be happy to assist! The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.